OPPO Philippines | International Excellent Service Cases Sharing

OPPO Story

Riwa Shane Cawile

     Ms. Arah Ingal entered the service center with a nervous look. I greeted her with smile and asked what we can do for her. She handed me her handset. She attempted to change the password because she unfortunately forgot it. 

     I asked her if she was bringing any official receipt. These are the requirements we need before we repair. She disagreed because the unit was bought in Pampanga. She even asked if she can just pay for it. I explained that software process is only for free, but we really need to stick on the company's policy.     

      I gave her another option to go to the stores which have Home Credit personnel and ask for the information we needed. I called an OPPO Sales Agent to ask . After few minutes, the sales agent responded me with a screen shot of Ms. Ingal's loan contract . Fortunately, IMEI and date of application were included .

     I happily informed Ms. Ingal that we can now accept and repair her handset. I asked for her ID and photo copied it and printed the screen shot of Ms. Ingal's loan contract.Finished the repair, I gave her a copy of it and also gave her a copy of her loan contract.

     Before they left, their thankful faces were indeed obvious. We smiled back at them and reminded them to be careful on putting password so that there would be no problem. We also reminded her to make backing up of files and data a habit so if problem occurred again, all files are saved. And they have left the service center with happy hearts.

Thank You！